Refund and Returns Policy

1. General Policy

At Grandeur Store we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with an item, you may request a return or exchange in accordance with the conditions set out below.

2. Eligibility for Returns

• The request must be made within 30 calendar days from the date of delivery.
• Items must be unused, in their original condition, and accompanied by the original packaging, tags, and any accessories.
• Products that are personalized, custom‑made, or marked as final sale are not eligible for return or refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

• Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Original shipping charges are non‑refundable, except when the return is a result of our mistake.
• If the item is found to be damaged, used, or missing components, we reserve the right to deny the refund or deduct a restocking fee.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the same procedure outlined in Sections 3 and 4. If the exchanged item differs in price, the difference will be charged or refunded accordingly.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, notify us within 48 hours of delivery. We will arrange for a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

9. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Grandeur Store,